Voip and ip Telephony

Connect remote users and collaborate with ease

• Call centre solutions & ip phones for business

  A call center solution enables the company to handle customer interactions. Traditionally, call center customer service solutions has been equated with only voice interactions. But, as time progressed, the customers have moved on from only voice calls to other mode of communication. With call center solutions the agents can place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts.
  The customers are no more dependent on just one channel to reach customer support. There are plenty of options available – live chat, social media, email among others. Having an omnichannel contact center software ensures customer satisfaction and improve the level of customer engagement.

• cloud based ip pbx and CRM Call centre

  Connecting teams and clients locally and remotely for effective communications
  Technology is changing and so is the workplace. Traditional business environments with standard premise-based communication (PBX) equipment are becoming less common as the number of remote workers and IP or cloud-based technologies are growing with each year. Older technologies used to struggle with remote users but now as internet speeds have increased and more providers have transitioned to web-based technologies, accommodating users (both local and remote) has never been easier or more cost-effective.
  Waveplanet’s partnership with hybrid technology providers and hosted IP solutions provide the ability to design and deploy a Unified Communication System that fits within our clients’ needs and budgets while also offering a robust variety of features such as unified communications (voicemail-to-email), instant messaging, and more.

• Benefits and services with Unified Communication Systems for Businesses

  Benefits and services with Unified Communication Systems for Businesses:

  • Voicemail-to-email (unified messaging)
  • Instant messaging with colleagues
  • Automated call distribution (ACD)
  • Voice over IP (VoIP)
  • Call recording
  • Call reporting

  Additional services to integrate with your unified communications systems for businesses:

  • Video conferencing
  • Collaboration
  • Sound masking
  • Structured cabling
  • Design and project management

• Video conferencing

  Connect remote users and collaborate with ease
  Waveplanet’s video conferencing systems integrate video and voice to bridge the gap between in-person and remote meetings. These conferences require very little equipment; just a computer, webcam, microphone, and internet connection.
  Waveplanet can customize powerful, high-definition visual communication solutions for conference rooms, lecture halls, immersive environments, huddle rooms, and small gathering spaces through strategic and cost-effective partnerships with key manufacturers.
  Video conferencing helps businesses increase efficiency through faster communication channels and decision making, while simultaneously reducing travel costs.
  The benefits of WAVEPLANET’S Video Conferencing systems are clear:

  • High-definition video conferencing solutions for meetings and lectures
  • Tabletop conferencing systems that work with Teams and Zoom software
  • Lower travel expense and operating costs
  • Faster decision-making and real-time collaboration
  • Superior audio sound and 4K video quality solutions for home offices

• Video Conferencing Hardware

  When it comes to choosing video conferencing systems equipment, not all rooms are created equal. Depending on room size, camera image quality, and video display image resolution, the right video conferencing hardware can be difficult to choose.
  With Waveplanet’s Design team, we can choose the best equipment to fit your needs based on these criteria. High-resolution webcams can be suitable for small huddle or conference rooms, while large executive style conference rooms may require something more robust with more features and suited for larger spaces..